DGM/GM Stores Operations

Job Description:

Job Description: Deputy General Manager / General Manager - Stores Operations
Location: Kinshasa/Congo
Position Level: Senior Leadership
Age Limit: Up to 45 Years
Industry: Retail / E-Commerce / Quick Commerce / Logistics / Warehousing

Position Overview

We seek a strategic leader to oversee multi-store operations, drive operational excellence, and enhance profitability across retail/hypermarket setups. This role demands a results-driven professional to align store operations with organizational goals, optimize customer experience, and lead large teams in a dynamic environment.

Key Responsibilities

1. Strategic Leadership

   • Develop operational strategies for sales growth, cost efficiency, and market expansion.

   • Set KPIs for store performance, inventory turnover, and customer satisfaction.

   • Analyze market trends to adapt strategies for competitive advantage.

2. Operational Management

   • Oversee daily operations of multiple stores, ensuring compliance with SOPs and brand standards.

   • Optimize supply chain, logistics, and warehousing processes.

   • Implement technology solutions (e.g., POS, inventory systems) to streamline workflows.

3. Team Development

   • Recruit, train, and mentor Store/Area Managers to foster a high-performance culture.

   • Conduct performance reviews and design career development plans.

4. Financial Oversight

   • Manage budgets, P&L, and cost-control initiatives to maximize profitability.

   • Analyze financial reports to identify trends and actionable insights.

5. Customer Experience

   • Drive initiatives to elevate service quality and resolve escalated customer issues.

   • Monitor feedback to refine in-store experiences.

6. Vendor & Inventory Control

   • Negotiate with suppliers for cost-effective partnerships.

   • Ensure optimal stock levels and minimize shrinkage through audits.

7. Compliance & Safety

   • Enforce safety protocols and regulatory standards (e.g., health, labor laws).

   • Conduct regular audits for risk mitigation.

8. Cross-functional Collaboration

   • Partner with Logistics, IT, and Marketing teams to align operations with business objectives.

Qualifications

• Education: Diploma/Graduate/Post Graduate in a relevant field.

• Experience: 10–15 years in Retail/Hypermarket management, including roles as Store Manager, Area Manager, or Regional Manager.

• Industry Exposure: Retail, E-Commerce, Quick Commerce, Logistics, or Warehousing.

Desired Skills

• Strong leadership, communication, and stakeholder management abilities.

• Analytical mindset with proficiency in retail management software (e.g., SAP, JDA).

• Agile problem-solving skills and tech-savviness.

What We Offer

• Competitive salary and performance incentives.

• Opportunities for professional growth in a fast-paced, innovative environment.

• Exposure to cross-functional projects and industry advancements.