Service Manager

Job Description:

Job Title: Service Manager – Packaging & Plastic Processing Machinery

No. of Positions: 1
Location: Ahmedabad
Industry: Plastic Processing Machinery / Packaging Machinery (VFFS / HFFS)
CTC: ₹8 – ₹10 LPA
Functional Area: Service Operations / After-Sales Support / Engineering Services

Role Summary:

We are seeking an experienced Service Manager to lead and manage the after-sales service operations for plastic processing and packaging machinery. The ideal candidate will possess strong technical expertise, team leadership skills, and the ability to drive customer satisfaction.

Key Responsibilities:

• Oversee installation, commissioning, and servicing of machinery at client sites

• Lead and guide the service team to ensure timely and efficient support

• Handle escalated technical issues and provide hands-on troubleshooting when required

• Coordinate with sales and production teams for seamless client support

• Maintain service records, generate reports, and analyze performance metrics

• Train service engineers and ensure skill upgrades across the team

• Build strong relationships with clients to drive satisfaction and retention

• Ensure adherence to safety, quality, and compliance standards in all service activities

Candidate Profile:

• Education: Graduate in any discipline (Engineering background preferred)

• Experience: 10–12 years in service and maintenance of plastic/packaging machinery

• Skills:

  • Strong technical knowledge of VFFS / HFFS / plastic processing machines

  • Excellent leadership and communication skills

  • Problem-solving and client-handling capabilities

  • Experience in managing field service teams and technical operations

Why Join Us?

• Leadership role with a reputed machinery manufacturer

• Opportunity to shape service excellence and customer experience

• Competitive salary and professional growth