Software Technical Support Engineer

Software Technical Support Engineer

1 Nos.
87014
Full Time
3.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 8.00 LPA
Site Engg/Service/Project Mgt/After sales
Automation/Office Equipment
Job Description:

 

 

Position

Software Technical Support

Industry

Industrial Automation

Electrical/Switchgear

Location

Chennai

Education

BE (IC/Elec/EC) + MBA (Marketing)

Experience

4 to 8 years

JD’s

  • you will play a crucial role in assisting customers with the implementation, troubleshooting, and maintenance of AVEVA software solutions.
  • responsible for providing timely and effective support to ensure customer satisfaction and successful software usage.
  • Respond to customer inquiries and technical issues related to AVEVA software products.
  • Troubleshoot and resolve software-related problems, providing clear and concise solutions.
  • Assist customers in the installation, configuration, and deployment of AVEVA software solutions.
  • Collaborate with other teams to ensure seamless integration with existing systems.
  • Create and maintain detailed technical documentation.
  • Work closely with cross-functional teams, including development, quality assurance, and product management, to escalate and resolve complex issues.
  • Provide training sessions to customers on the use and best practices of AVEVA software products.
  • Keep abreast of product updates and new features to deliver accurate and relevant information.
  • Identify patterns in customer issues and work with the development team to enhance product quality.
  • Recommend process improvements to streamline support operations.

Technical/Functional

Excellent problem-solving and communication skills. Ability to work collaboratively in a fast-paced environment.

Soft Skills

Ability to prioritize and manage multiple tasks. Continuous learning and adaptability. Customer-focused mindset. Effective communication and interpersonal skills.

Key Skills :
Company Profile

Our Client operates from its main office in Ahmedabad, which spans over 5000 square feet of office space, along with a centralized warehouse covering 4500 square feet. Additionally, they have a 3000 square feet panel shop floor for assembling configured panels.

In Jaipur, they have a branch office that also serves as a warehouse, equipped with a dedicated training center.

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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